Privacy Policy

1 Introduction

1.1.1 Here at Accountables we take data privacy very seriously. We believe you have the right to know exactly what information we collect from you, and how and why we collect it. This Privacy Policy is meant to tell you just that, in as transparent and simple a manner as is possible.

1.2 You should read this Privacy Policy very carefully. It will help you make an informed choice as to whether you want to share such information in the first place, and if yes, to what extent.

2 Collection of information and your options

2.1 Overview: This section contains details about the information we collect such as the method, purpose, and legal basis of the information collection. Further, it also tells you how you can control it. There are overall three ways in which we collect information, namely
(a) when you simply browse our website and our server creates automatic logs,
(b)when you voluntarily provide information during the course of signing-up and using the contact us form, and
(c)when you as a registered user log in to our website and provide us information that is necessary for the completion of professional services that you order from us.

2.2 The specific details of the information that you provide to us or our third-party service providers while using our website are as follows:

2.3 Server Logs: Each time you use our website, including when you casually browse our website without signing up or logging in or using the “Contact Us form,” your browser transmits to our server certain data that is added to what are widely known as “server logs” or “server log files.” These server log files include data such as your IP address, time of access, amount of data transfer involved, browser information and operating system information. While your IP address can potentially be used to identify you, not only is this difficult from a technical standpoint, but we do not process the raw, unfiltered server logs for this purpose. However, we may have to make an exception if such processing is deemed absolutely necessary from a security standpoint – for instance, during an investigation into a cyber-attack.

2.4 These server logs are hosted on a server in USA that belongs to our web hosting provider GoDaddy. They are maintained as they provide important statistics that are widely considered to be of great technical value, especially in any investigation of malicious activity. We, therefore, need them for our legitimate technical and cyber-security interests.

2.5 Cookies: We use cookies on our website, which are small files that are stored on your computer either for a single session or for a longer duration or permanently and help
our website and third-party services remember important information about you. Cookies work on their own and do not need any intervention on your part.

2.6 When you browse our website, we inform you about our use of cookies and ask for your consent for such use. It is up to you to give or withhold such consent in context of all or any type of cookies. If you change your mind, you can change these settings at any time later. But please note disabling them may render some features of our website inaccessible or unusable.

2.7 Here is a brief description of the cookies we use and the purpose they serve:

 
Name of cookie Purpose
  A “session cookie” that helps the website remember important information during a browsing session.
  Same as above
  It is a third-party cookie used by Mailchimp, which is our email newsletter service provider. It is used when signing up to our email service. Please consult
Mailchimp’s privacy policy at https://mailchimp.com/legal/privacy/.
  It is a third-party cookie used by one of our service providers Automattic. According to Automattic’s privacy policy, the cookie collects information for its own, first party analytics tool about how its services are used. It is used by Automattic for “internal metrics for user activity, used to improve user experience.” Please consult said privacy policy at https://automattic.com/cookies/.

2.8 User-Provided Profile Information: You are required to provide us with certain information while using our Sign-Up form to create an account with us (hereinafter “User-Provided Profile Information”). The information you provide to us in this manner includes your full name, your email address, the name of your company and your phone number.

2.9 This User-Provided Profile Information is only used for the creation and management of your user profile. It is provided by you voluntarily, stored securely on our severs and never shared publicly.

2.10 All such User-Provided Profile information is stored for the duration of the purpose for which it is provided. When your Accountables user profile is deleted, whether it be at your request or otherwise, this user-provided information is also deleted as a result.

2.11 User-Provided Contact Information: You are required to provide us with certain information while using the website’s Contact Us form to contact us (hereinafter “User-Provided Contact Information”). The information you provide to us in this
manner includes your full name, your email address, the name of your company and your phone number.

2.12 Such User-Provided Contact Information is only used for responding to you. It is provided by you voluntarily, stored securely on our severs and never shared publicly.

2.13 This User-Provided Contact Information is stored for the duration of the purpose for which it is provided, and you are free to request that any messages containing such information be deleted from your server. As soon as such a request is received, we will delete this information.

2.14 Professional Services-Related Information: We provide a host of paid accounting, bookkeeping, financial analysis, and other allied professional services. When you order any of our professional services, you are required to provide us with all such information as is necessary for us to perform such services (hereinafter “Professional Services-Related Information”). The exact nature of such information varies from the type of service ordered.

2.15 Such “Professional Services-Related Information” is only used for the limited purpose of the provision of the professional service that it relates to. It is provided by you voluntarily, stored securely on our severs and never shared publicly. This information may be shared with third parties in case such sharing is essential to the provision of the professional service it relates to. But this will not happen unless there is consent and foreknowledge on your part. Further, we have an obligation of confidentiality in context of such information under our Professional Services Agreement

2.16 All Professional Services-Related Information submitted by you is stored for the duration of the purpose for which it is provided, namely, the provision of the professional service it relates to. Once said purpose is fulfilled, this information is deleted as per the terms of the Professional Services Agreement.

2.17 Payment Information: We use a third-party payment gateway to enable you to pay for our professional services online. While making a payment for one of our professional services, this third-party payment gateway will require you to provide it with your credit card details and, in some cases, other personal information such as your name, address and contact details (hereinafter “Payment Information”).

2.18 As this Payment Information is provided directly to the third-party payment gateway and stored there, we would advise you to consult its privacy policy, which is available at https://stripe.com/en-in/privacy. The information at this link should help clarify how and for how long this information is stored.

3 Your Data Protection Rights: If you reside in the European Economic Area (EEA) or the United Kingdom (UK), you should be aware of the rights you may enjoy in context of the personal information you provide to us. Your rights in general as an EEA or UK resident are as follows:

(Please note that all of these may not apply to the information described in Section 2 above.)

3.1 You have the right to access your information.

3.2 You have the right to have your personal information corrected.

3.3 You have the right to have your personal information deleted.

3.4 You have the right to request that processing of your personal information be restricted.

3.5 You have the right to ask for a portable copy of your personal information so that it can be transferred to a different service provider or platform.

3.6 You have the right to the processing of your personal information.

4 Children and their Privacy: Please note that under the Professional Services Agreement that each registered user of our site must agree to, our professional services are only available to people 18 and above. Anyone below that age should not use our website on their own. We do not, therefore, intentionally collect any personal information from those below the age of 18, let alone children. If an instance of inadvertent collection of a child’s personal information is brought or comes to our notice, we will swiftly delete such personal information.

5 Transfer of Information: Since we are dependent on a number of third-party service providers for operating this website and for providing professional services (see Section 2 above), it is difficult for us to control where the personal information is stored or processed by them. By using our website, you acknowledge and agree that your personal information may be transferred to a country other than your country of residence in the normal course of our operations.

6 Contact Us: Please feel free to contact us in case of any general or specific queries about your personal information. Our contact details are as follows:

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